Replacement & Refund Policy

Hassle-Free Returns: We’re Here for You!

At Spicceoak, your satisfaction is our top priority. We offer a simple and flexible return policy to make your shopping experience stress-free.

What Can Be Returned?

  • Incorrect Item: Received something different from your order? We’ll send the right product at no extra charge.
  • Quality Issues: Found a defect or quality problem? We’ll replace it with a new one.
  • Damaged Products: If your item arrives damaged, we’ll either replace it or give you a full refund.
  • Change of Mind: If the item doesn’t fit your decor but is in perfect condition, we offer a partial refund subtracting a small percentage from the item’s value as a  processing fee based. 
    • Orders up to Rs. 999 to Rs. 2,999: Processing. Processing fee of 10% value 
    • Orders from Rs. 3,000 to Rs. 4,999: Processing Fee of 12% of order value 
    • Orders of Rs. 5,000 and above: Processing Fee 15% of order value
  • Store Credits: Prefer to shop for something else? We can offer store credits instead, minus a processing fee:
    • Orders up to Rs. 999 to Rs. 2,999: processing fee of 5%
    • Orders from Rs. 3,000 to Rs. 4,999: Processing Fee of 7%
    • Orders from Rs. 5,000 and above: Processing Fee 10% of order value

Note:

  • Refunds and store credits apply only if the product is returned in perfect condition.
  • We do not accept returns of items that have been made using glass

Replacements:

  • Incorrect or Defective Products: If we sent the wrong item or it has a genuine defect, we’ll replace it.
  • If Replacement Denied: If you opt out of a replacement, we’ll provide store credits for future use.

Cancellations:

  • Please cancel your orders through the website if not 

  • You can cancel your orders by writing to us at our Email ID – support@spicceoak.in or please call us on +91 12345 67890 (Monday to Saturday, 10AM to 6PM) and we will help you in cancelling the order.
  • Please Note: Orders can only be cancelled before they are shipped.

Refunds:

  • Once we receive and check your returned item, we’ll email you and process your refund within 2-7 working days via the original payment method.

Damaged or Defective Items:

  • Contact us within 36 hours of receiving a damaged or incorrect item.
  • Email: sales@spicceoak.in or Call: +91-1234567890.

For a smooth return experience, ensure your product is in perfect condition when returning it to our warehouse.